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Gendan Automotive Products
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Coronavirus / COVID-19 Service Updates

Coronavirus / COVID-19: Service Updates

At Gendan we are a small team, so should any of our staff contract the virus, it may have an unavoidable impact on our operation, and therefore upon your order.
As a precaution, some of our team members are now working from home. This means there are fewer people in the office to answer the phone, so please bear with us if we take a little longer than usual to answer.
As a mail-order business we are still open, shipping orders as rapidly as possible. We plan to continue doing so as long as postal services are available, and it doesn't pose an unacceptable risk for our staff or customers.

Mail order parcels themselves are considered to be safe - as Royal Mail say:

"Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses donít survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water."

We will keep this page updated with the latest status of our services.
Coronavius

Current status - Last updated 31/03/2020


Service Current status
Online orders Operating as normal
Telephone orders Operating mainly as normal:
With some staff working from home we have fewer people than usual answering the phones, so it may take a little longer to answer your call.
If possible please email your queries.
Customer collections Regrettably we are not accepting drop-in customers or order collections from our warehouse at present, to limit the possibility of exposure to our staff.
UK deliveries - Royal Mail Operating mainly as normal:
Royal Mail delivery services are still operating, however they are working with staff absence rates at twice the normal level for this time of year. Some posted items will therefore be unavoidably delayed.
The Special Delivery service is now guaranteed to be delivered by 9pm instead of the usual 1pm. (The usual "highlands & islands" exemptions still apply).
Where signatures are required, the delivery driver will sign on your behalf, to avoid the contamination risk from customers handling the driver's PDA.
- Latest updates on this page with details of changes to delivery services on this page
UK deliveries - DPD Operating as normal.
The delivery driver will sign on your behalf, to avoid the contamination risk from customers handling the driver's PDA.
- Latest updates on this page
International deliveries Some delays, restrictions and special terms:
Deliveries to countries with virus restrictions may be delayed.
In addition, deliveries to destinations with the most severe restrictions may only be attempted once, then returned to sender if there is no-one to receive the parcel.
In these cases should redelivery be requested there would be a charge (and significant delay) to re-ship the parcel.
Stock availability We currently have good stocks of most products, but movement restrictions are delaying the supply of Foxwell products from China.
As a result of this we are currently out of stock of the following:

Notes


The situation and associated government advice is changing rapidly.
We will endeavour to keep this information up to date, but it should not be considered a guarantee of service.

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