Cookies Our website uses cookies. If you are happy for us to do so, just click Close. ->
For full details of the cookies we use and how we use them, or to change your settings please see this page.
This is a shared computer - do not remember this setting after I close my browser
 
 
 
Experts in car diagnostics since 2001
 

Coronavirus / COVID-19: Service Updates

At Gendan we are a small team, so should any of our staff contract the virus, it may have an unavoidable impact on our operation, and therefore upon your order.
As a precaution, some of our team members are now working from home. This means there are fewer people in the office to answer the phone, so please bear with us if we take a little longer than usual to answer.
As a mail-order business we are still open, shipping orders as rapidly as possible.

Mail order parcels themselves are considered to be relatively safe, as viruses cannot survive on surfaces for long.
We would however recommend thorough handwashing after unpacking your order.

We will keep this page updated with the latest status of our services.
Coronavius

Current status - Last updated 03/09/2021


Service Current status
Online orders Operating as normal
Telephone orders Currently we are not accepting telephone orders in all but exceptional circumstances.
Please place your order online if at all possible.
If you have any queries, please email us.
Customer collections Regrettably we are not accepting drop-in customers or order collections from our warehouse at present, to limit the possibility of exposure to our staff.
UK deliveries - Royal Mail Operating mainly as normal, but with delays:
Royal Mail delivery services are still operating, and delays are becoming less frequent.
However with COVID-related staff absences, some posted items will inevitably be unavoidably delayed.
  • The Special Delivery service is now expected to be delivered by 4pm instead of the usual 1pm. (The usual "highlands & islands" exemptions still apply).
  • First Class / Tracked 24 services in some areas may take longer than the 1-2 working day target.
  • Second Class / Tracked 48 services may take up to a week to arrive.
  • Where signatures are required, the delivery driver will sign on your behalf, to avoid the contamination risk from customers handling the driver's PDA.
- Latest updates on this page with details of changes to delivery services on this page
UK deliveries - DHL Operating mainly as normal, but with delays:
The delivery driver will sign on your behalf, to avoid the contamination risk from customers handling the driver's PDA.

There are currently some delays in parts of DHL's network mainly due to driver shortages in Covid hotspot areas.
International deliveries Postponed:
Unfortunately, we are seeing continued delays and delivery problems due to Covid-related border controls and delivery staff shortages.
This, coupled with complicated changes to the way VAT is charged on EU orders has forced us to suspend all international shipping at the moment.
Stock availability Good:
We currently have good stocks of most products.

Notes


The situation and associated government advice is changing rapidly.
We will endeavour to keep this information up to date, but it should not be considered a guarantee of service.

Please click here to return to the home page, or here to return to your shopping basket.

Review Widget
Want to sign up to our email newsletter? *
Email:
* - We only email about once a week, and will only use your data as outlined in our Privacy Policy