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About
us
How to order
Privacy policy
Shipping information
Payment information
Returns information
General information
Product FAQs
About
us
Thank
you for visiting Gendan Automotive Products.
Gendan Limited is a UK-based company specialising in
high-tech car diagnostic tools and systems. We are located
in Swansea, South Wales.
We are a growing internet-based business aiming to provide
professionals and home-users alike with a wide (and
growing) range of advanced diagnostic products.
Good value,
fast service
We pride ourselves in offering an ever-expanding choice
at good value, and in ensuring that products reach you
quickly.
How often do you order from mail-order or internet companies,
only to find that your products will take 28 days to
arrive? If products are in stock, they normally leave
us on the same working day by first class post.
We also don't try to hide any postage/packaging costs
from you, as many websites do - all of our product pages
show the price you pay including delivery and VAT.
There will be no surprise extras to pay when you place
your order. We also do not add any credit/debit card
surcharges.
Ordering
from us
As we are a mail-order and internet business, we are
set up to accept orders online or by phone.
If you are concerned about ordering online, or would
feel happier talking to one of us before placing an
order, please call us on any weekday between 9:30am
and 5:30pm. You can reach us on 01792 588002.
Our team
We are a small team, but between us we have a great
deal of business and automotive diagnostic experience.
How
to order
You
can order from us by any of the following means:
| Online |
You
can browse our product pages, email us any questions
you have about our products, add products to your
basket and buy directly from our website. We accept
online credit and debit card payments through our
secure server. |
| Telephone |
You
can call us between 9:30am and 5:30pm UK time to
place your order. |
| Fax
or post |
Using
our website, you can generate a printable order
form. When you have printed the form, you complete
your credit or debit card details. You can then
fax or post it to us. We can also accept cheque
orders by post. |
We
aim to process all orders within one working day of
receipt.
Privacy
policy
Whether you buy from us, contact us with an enquiry
or subscribe to our mailing list, we will NOT sell or
rent your details to third parties.
We may contact you from time-to-time by email or post
to provide you with details of new products or services,
with details of special offers or with information we
believe may be of interest to you.
You may leave our mailing list at any time. On all mailings
from us, instructions will be provided on how to do
this. You may also contact our sales team to request
that you are removed from future mailings.
Shipping,
postage and packing
We
currently only ship goods to addresses in the United
Kingdom.
Our product prices include shipping to UK addresses.
Where products are in stock, and orders are placed
before 1:30pm on a working day, the order will normally
be shipped same working day.
We
will normally send items by Royal Mail Special Delivery
or First Class Recorded Post, depending on the
type of product. As a general rule, orders below £60
will be shipped by First Class Recorded Post, and orders
above £60 by Royal Mail Special Delivery or carrier.
In all cases, a signature is required on delivery.
We
reserve the right to alter the postage and packing costs
on any order - we will however notify you if we do so,
before processing your order.
Payment
information
We accept payments by the following methods:
- Credit
card or debit card. Online payments are processed
securely through our third-party payment provider.
Card details are encrypted using 128-bit SSL connections.
(Please note that as a fraud-reduction
measure, we will ONLY ship goods to the registered
card billing address for credit/debit card orders)
-
Cheque by post
- Bank
transfer
When
placing your order, you can elect the payment method
to use.
If you do not wish to enter your payment card details
online, you can print the order form - this will allow
you to complete your payment details by hand and to
post or fax your order to us. Or simply give us a call
on the number bove, and we'll be happy to help.
Returns
information
General
Returns can only be made by prior agreement with Gendan
Limited.
Any
product returned to us must be returned with all associated
items originally sent as part of the product and in
the same packaging, unless otherwise agreed with Gendan
Limited.
You
should return any product to us via a suitably insured
means based on the value of the product. You should
retain any receipt confirming the return. If returned
products are lost we will not be liable for them.
Software
can only be returned if the seal on the product is completely
intact. The only exception to this is if the product
is faulty or misdescribed. Should this be the case,
please contact us.
Unwanted
Goods
We are not obliged to accept the return of an unwanted
good unless covered by the Distance Selling Regulations.
In that instance, you will be required to notify us
in writing within 7 working days after the date of delivery.
The goods must be returned in an unused and re-saleable
condition within 7 days of our receipt of your cancellation.
You will be responsible for the cost of safe carriage
back to us, or for informing us to collect the goods
at cost to you.
After
7 working days of the date of delivery, we are entitled
to accept returns at our discretion. Contact us to find
out if this is possible. Any goods returned will be
unopened and in a re-saleable condition, and will be
subject to an administration and handling fee of 20%
of the invoice value. You will be responsible for the
cost of safe carriage back to us.
Postage
and packing costs are non-refundable.
Damaged,
Defective or Faulty Goods
Gendan Limited will repair or replace any product that
has failed in normal usage as long as the product has
been used as intended and does not, on examination,
display any signs of misuse.
Should
we attempt to repair the product and find that no inherent
manufacturing fault exists, we will return the product
to you and charge you 20% of the product's selling price
to cover the cost of the testing process.
If
you are dissatisfied with the quality of the goods or
the goods are damaged or wrongly supplied, you must
give written notice to Gendan Limited within 7 working
days of delivery. We will arrange as our option to refund
or replace the goods.
Should
you need to return a product due to an error on our
part we will exchange or refund the product for you.
We will also refund any reasonable associated carriage
costs.
General
information, including use of the website
We will not ship any goods until payment has been received
(and cleared) in full. We will also not charge your
payment card until we are shipping the goods.
Placing an order through this website does not guarantee
that goods will be dispatched and does not create a
commitment on our part (or yours) to complete the transaction.
No payment will be taken until an order is dispatched.
We do not guarantee that the prices quoted on the website
are correct. If you place an order and are shown an
incorrect price, we will contact you to inform you of
the correct price. We are not obliged to sell at the
incorrect price.
Use of this website is at your own risk. We cannot be
held responsible for lost orders.
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